We also got massages and the massage therapists were amazing. Also, the resort is in a gated community, which was nice to see upon arrival. We did get lucky and got two reservations for the other restaurants available. Unfortunately, there was no availability for the Mexican restaurant onsite. Upon arrival, be sure to book the restaurant reservations to get in. The snack bar is amazing to have when you miss the buffet times. Loved the bike rentals and all of the amenities. Never had this issue before with any other place we have stayed at. If they get anywhere near your phones, it messes with the card and you need to go up front to have them fix your card to get back into your room. The only drawback was our keycard to our rooms. We lucked out and got one of the updated rooms where we could see both the pool and ocean from our balcony. The staff was amazing and accommodating to our needs. My son and I truly enjoyed our stay here. She is part of the reason why my family and I will never return. ![]() She was drilling us with questions when we were trying to leave. We were accosted by an employee named Frieda at the resort, who was very aggressive and upset that we were leaving the resort to go meet some friends at another resort that apparently is a competitor of the resort. You will get sucked into a battle of tug of war with other companies trying to get you to purchase something. ![]() Please be advised of the people trying to sell activities and timeshares because they are aggressive. The hotel security made sure to check and double check all transportation. I saw lots of tourist military riding up and down the beach. I did appreciate the safety measures the hotel took to make sure we felt safe leaving and arriving at the hotel. So that unfortunately affected the experience for the rest of the guests. Some of the workers were not friendly and I think that was because they were being mistreated by some of the rude European guests. My family and I had to use the hand towels to wash. If you are not part of the V.I.P package you are only provided basic services, like only getting towels and no wash clothes in your room. The food and drinks were truly basic, I feel that was on purpose because the resort wants you to sign up for their V.I.P timeshare package. ![]() The resort was nice but truly needs an update. We enjoyed the wild life on the property too! Excursion, transportation, any extras so when in doubt don't hesitate like we did. If I come back I'd bring my big cup that keeps stuff cold, I wished I had it and saw many people who did. There is one that causes a very bad stinging sensation and rash that created a small panic moment □ also there's some bridge construction and we hit major traffic on the way to the airport and were almost late just fyi. Don't touch any plants with berries on the property. Overall it was a good experience for the price. There is a paint your own pottery place on property and I HIGHLY recommend doing that, very impressive and affordable and fun. The pools closed too early in my opinion. The property was great, beautiful, clean. That was very disappointing, I think they must give priority of reservations to members or something without stating as much. Well, even doing so asap, there was only 2 available in our entire weeks stay. We immediately upon check in tried to make restaurant reservation because I read reviews that they fill up fast. Buffet, food and drinks were not quality and unsatisfying. Housekeeping was above and beyond amazing, very impressed with their work. ![]() Also the kayaks in the ocean were very fun. Loved the bikes, we rode around the whole neighborhood. If you've been using KAYAK successfully up until now, try closing your browser and starting again.The staff was friendly and accommodating for the most part. Please send us a message and we'll try to figure out what went wrong. Probably something about the web browser you are using made KAYAK think you are a bot. They tend to try to cram large suitcases in the overhead bin, and they prattle on about celebrities they know while you are trying to watch the movie. For example, we don't want bots running about trying to book airline tickets. Bots are generally a good thing, but some web pages are for humans only. KAYAK uses bots to search for travel deals. Search engines like Google use robots to build up search results. What is a bot?Ī bot, or robot, or crawler is software that visits web sites and collects data from them without a human present. If you are seeing this page, it means that KAYAK thinks you are a "bot," and the page you were trying to get to is only useful for humans.
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